With the release of the latest Patch update on Tuesday, Microsoft has solved a major problem that prevents users from completely deleting user data after a Windows 10 or Windows 11 computer is reset.
The error, first detected by Microsoft MVP Rudy Ooms in February, caused some user data to remain readable in the Windows.old folder after a remote or local removal of a Windows 10 or 11 computer was completed. In addition, the problem was that Bitlocker was copying the encrypted data to the same folder, but it later became readable because the data was not encrypted.
According to Microsoft, the error was caused by the company’s cloud storage service OneDrive. As a solution, Microsoft suggested in an article on the Windows Health control panel that exiting or disconnecting OneDrive before resetting a Windows device could be used as a solution. Meanwhile, Windows 11 and Windows 10 will be patched to completely solve the problem.
This problem has reportedly affected Windows 11 21H2; 21H2 version; Windows 10, version 21H1; and Windows 10, version 20H2. Although Microsoft has introduced a new update to KB5011493 to solve this problem in both Windows 10 and 11, installing the patch on some devices may take some time.
Referring to the problem in a new support document, the company explained that for some devices it may take up to seven days to fully resolve the issue after the update is installed. Users can also manually launch Windows Update Problem Manager for the update to take effect immediately.
Now that Microsoft has finally fixed the bug, Windows users can resell their old devices without having to worry about losing some of their personal information.