Although the Pakistan Telecommunications Authority (PTA) said it was concerned about the quality of broadband services due to the growing number of subscribers, it decided to review and formulate new Key Performance Indicators (KPIs) for stable broadband service quality (QS). regulation.
Broadband (Fixed Line) Service Quality (GoS) Key Performance Indicators (GoS) are described in the 2014 Broadband Service Quality Rules, referred to in the August 2014 newspaper as “BB GoS Rules 2014”.
Due to the growing number of subscribers, the quality of broadband services worries PTA. In line with the PTA’s vision of “Protecting Consumer Interest and Providing High Quality ICT Services”, these indicators are designed to define measurable and measurable standard parameters that a service provider must provide, and therefore the user has the right to expect them to be constantly improved. consumer satisfaction.
The “Broadband” service defined in the BB GoS Regulations of 2014 is an “always open” service with a data rate of 256 Kbit / s or higher, or is periodically accepted by the Government. Similarly, the Telecom Policy is in line with the goals set in 2015, which emphasizes the widespread use of affordable broadband services over fixed or mobile networks with features that support current and new digital applications and content.
Pursuant to paragraph 9.3 of this policy, the PTA is required to monitor the quality of broadband service provided by service providers against key performance indicators, including customer obligations.
With the advancement of technology and the introduction of G.fast Technology, the theoretical speed was increased to 1000 Mbps (max.) With the publication of the WiFi-6 / 802.11ax protocol / standard with a data rate of 10 Gbps. IoT Deployment), the definition of the minimum descent speed for the term “broadband” should be changed from 256 Kbps to 4 Mbps.
Also, Fixed Wireless Input (FWA) broadband boxes used in 5G telecommunications technology allow high-speed data transmission between two points, replacing the last mile cable connection.
Also, by 2025, Pakistan Metropolis aims to connect 75 percent of district, city, education and community councils in Fiber Optic Cable-based fixed / wireless access networks in major cities with an average data transfer capacity of 50 Mbps.
Broadband fixed internet services have revolutionized the application of GPON technology and enabled consumers to provide ultra high speed internet services.
To ensure a level playing field, as well as a competitive environment and customer satisfaction, it is important to measure performance to a common GoS standard. In this regard, customer feedback should also be taken into account. With the development of technology and the application of applications that require bandwidth, it is time for Broadband Service Providers (BSPs) to set some criteria / limits that they must meet to ensure customer satisfaction.
Broadband Service Quality (QoS) Rules, 2014, have coverage and applicability for all fixed broadband services to determine the minimum quality of service standards and related dimensions. However, progress in Broadband Technologies, the transition from the old network to modern GPON / FTTH technologies, some of the KPIs included in the 2014 BB Rules may not apply and should be reviewed / modified in accordance with international practice.
Network Accessibility (> = 99.9 percent): – Measures whether the network (Login and Main Network) is active and not in a state of failure or interruption at any time. It measures the total downtime of the network, including ATMs, multiplexers, routers, e-mail facilities (if any) and more than a month’s connection to the Internet backbone.
All interruptions intended to maintain and improve the network system will be excluded from the calculation. However, all access network operators must inform their users about such maintenance times. The reported downtime must include any interruptions caused by higher service providers.
It was proposed to change the name of the KPI to “Service Time Success Rate” and redefine it as “Service Time Success Rate (> 98 percent)”. In the event of a planned or unplanned start-up of the device, it is a measure taken to determine how long the broadband service will serve end users.
If N attempts are made to connect to the Internet during the test period and the attempt fails F times: Service Launch Time Success Rate = (1-F / N) x 100 percent.
If the Internet connection is not established in time according to the following service classification, the attempt is declared unsuccessful:
Ground FLL Services (xDSL, FTTx, DOCSISx, etc.): 60 Seconds
Satellite FLL Services: 120 Seconds
It is proposed to change the name of the KPI to “Upload Data Output” and it will be defined as follows:
Download Data Output (Kbps / Mbps): Download data output is defined as the data transfer rate obtained to download certain test files between a remote website and the user’s computer to verify the actual download speed available to the subscriber.
In general, for normal broadband operations, the data rate should be at least 80 percent or higher of the declared / planned data rate. the speed of advertising a broadband service plan and this should always be experienced.
Download Data Output = Test file size (in MB) / Transfer time (in seconds) Required for error-free transmission of all data.
The size of the test file must be at least 5 GB. Preferably, it is available on the BSP website (using the HTTP or FTP protocol) and / or on the PTA website and / or at http://speedtest.tele2.net/ or by the Authority. must be downloaded from any purchased site. suitable for everyone. For other download packages, the file size will be adjusted accordingly to maintain the same expected download time.
Changing the name of the KPI to “Data Output (Kbps / Mbps)” and “Download Data Output” is defined as the data transfer rate obtained between the user’s computer to download the specified test files to the computer. to check the actual download speed that a remote website or subscriber can use. The methodology used to calculate download speeds will be similar to download speeds.
Download Data Output Download must be at least 50% of the Data Output and must always be experienced. (for example, if the packet has a download capacity of 10 Mbit / s and the test is performed within 100 minutes, the average data transfer capacity should be 5 Mbit / s for 100 minutes.
Load Data Output = Test file size (in MB) / Transmission time (in seconds) Required for error-free transmission of all data.
New Key Performance Indicators (KPIs)
Website Loading Time: Website Loading Time is assumed to have a direct impact on customer satisfaction with the service provided by the network and its operator. The time required to download a website is called the Web page loading time. The standard is measured by loading the reference page and specifying the time required to load that page. The rating will be <= 3 Seconds.
Voice over Internet Protocol (VoIP)
VoIP is a set of methods and technologies for providing voice communication and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. This is a technology that allows you to make voice calls using a broadband internet connection instead of a regular (or analog) telephone line.
The time elapsed between the sender (A-Party) sending the full call start information and receiving the call setup notification.
- VoIP Call Setup Time = t2 –t1
- where t2 is the call time and t1 is the invitation time
- The benchmark will be <7.5 seconds.
Network Neutrality The “basic principles” of network neutrality must be followed by all licensed BSPs across the country. BSP will not participate in the illegal blocking of applications, websites or any other content on the Internet by slowing down or “slowing down” the Internet. Network providers will provide all services equally, regardless of type.
The development of Internet telecommunications is NGN. ISPs will use traffic management mechanisms to optimize traffic flow in their networks. Special measures will be taken to eliminate traffic congestion in IP networks when traffic increases so much, when the router’s buffer space is depleted, and which is forced to throw away some IP packets, which usually happen by accident.